Privacy Policy

1. Information We Collect

Depending on how you interact with Panchtatva Hotel, we may collect information that is necessary to provide accommodation, reservation, communication and related services.

This may include:

• Full name
• Email address
• Telephone or mobile number
• Nationality
• Gender, where required for applicable records or statistical purposes
• Date of birth, where required for applicable records, identification or statistical purposes
• Identification information, such as passport, driving licence or other government-issued identification
• Reservation and stay details
• Payment and transaction information
• Communication and correspondence with us
• Information voluntarily provided through enquiry or contact forms
• Technical information relating to your use of our website

We only seek to collect information that is reasonably necessary for the relevant purpose, including reservation management, guest safety, legal compliance, service delivery and legitimate business requirements.

2. Use of Your Information

We may use your personal information for the following purposes:

• Processing and confirming hotel reservations
• Communicating reservation confirmations, changes, cancellations and other booking-related information
• Providing accommodation and other services requested by you
• Verifying guest identity where required
• Maintaining guest and reservation records
• Ensuring the safety and security of guests, employees and property
• Responding to enquiries, requests and complaints
• Contacting guests regarding lost property or other matters relating to a previous stay
• Processing payments and refunds
• Complying with applicable laws, regulations and lawful governmental requirements
• Preventing fraud, misuse or unauthorized activity
• Improving our website, services and guest experience
• Conducting internal analysis and statistical reporting
• Understanding general website usage and visitor patterns
• Maintaining the security and functionality of our website

Where permitted by applicable law, we may process personal information on the basis of consent, to provide or perform a service requested by you, to comply with legal obligations, or for other lawful purposes.

3. Website Usage and Technical Information

When you visit our website, certain technical information may be automatically collected by our website or hosting and security systems.

This may include information such as:

• IP address
• Browser type
• Device information
• Operating system
• Approximate geographical information derived from technical data
• Pages visited
• Date and time of visits
• Website activity and technical logs

We may use this information to operate, maintain and secure our website, identify technical problems, prevent unauthorized access and understand broad website usage patterns.

An IP address may be used for website administration, security and statistical or analytical purposes. It is not ordinarily used by us to identify you personally unless necessary for a lawful or security-related purpose.

4. Reservation Information

To make and manage a reservation, we may require information such as:

• Name
• Telephone or mobile number
• Email address
• Nationality
• Gender, where applicable
• Date of birth, where applicable
• Identification details
• Reservation dates and accommodation requirements
• Payment or transaction information

Certain information may be necessary for us to confirm your reservation, provide the accommodation service, communicate with you or comply with applicable legal requirements.

Failure to provide information that is necessary for a reservation may mean that we are unable to process or confirm the booking.

5. Payment and Credit/Debit Card Information

Where payment is made through an online payment gateway or other payment service provider, your payment information may be processed by the relevant payment service provider.

Where card information is required for a reservation or booking guarantee, such information may include the cardholder's name, card type, card number, expiry date and security information, as applicable.

Panchtatva Hotel does not intend to retain complete payment-card information longer than reasonably necessary for the relevant transaction or lawful business purpose. Where payment is processed through a third-party payment gateway, the processing and security of payment information may also be governed by that provider's terms and privacy policy.

Guests should not send full card numbers, CVV/security codes, passwords or other sensitive payment information to Panchtatva Hotel by ordinary email or unsecured communication channels.

Any cancellation charges, refunds or payment adjustments will be handled in accordance with the applicable reservation and cancellation terms.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide essential website functionality, improve website performance, understand visitor usage and maintain website security.

Cookies may help us remember preferences, measure website traffic and understand how visitors interact with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

Where third-party services are used on our website, those providers may also use cookies or similar technologies in accordance with their own policies.

7. Guest Personal Information

Panchtatva Hotel respects the privacy of its guests and does not sell personal information.

We may disclose or share personal information only where reasonably necessary for purposes such as:

• Processing reservations and payments
• Providing services requested by the guest
• Using technology, hosting, booking, payment, communication or other service providers
• Maintaining website and information security
• Preventing fraud or unauthorized activity
• Complying with applicable law or lawful governmental requests
• Protecting the safety, rights or property of Panchtatva Hotel, its guests, employees or other persons
• Responding to emergencies or fulfilling a genuine duty of care

Where third-party service providers process information on our behalf, we seek to use appropriate contractual, organizational or technical safeguards consistent with applicable requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment gateways, maps, social-media platforms or other external services.

Once you leave the Panchtatva Hotel website, the third party's own terms and privacy policy may apply. Panchtatva Hotel is not responsible for the privacy practices, security or content of independent third-party websites.

We encourage guests to review the privacy policies of third-party services before submitting personal information to them.

9. Disclosure Required by Law

We may disclose personal information where we reasonably believe that disclosure is necessary or legally required, including:

• In response to a valid legal process or court order
• To comply with applicable laws or regulations
• To respond to a lawful request from a government or regulatory authority
• To investigate or prevent fraud or unlawful activity
• To protect the safety, rights or property of Panchtatva Hotel or another person
• In connection with an emergency or duty of care

We will seek to limit such disclosure to information that is reasonably necessary for the relevant purpose, where permitted by law.

10. Security of Your Information

The Internet cannot be guaranteed to be completely secure. However, Panchtatva Hotel takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Depending on the nature of the information and the systems involved, security measures may include access controls, secure hosting, firewalls, authentication procedures, restricted employee access and other technical or organizational safeguards.

No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, guests should take reasonable precautions when transmitting personal information online.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including reservation management, accounting, customer service, legal compliance, dispute resolution, fraud prevention and other legitimate business requirements.

The period for which particular information is retained may depend on its nature and the purpose for which it was collected.

When personal information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and regulatory requirements.

12. Keeping Your Information Accurate

We aim to maintain accurate and reasonably up-to-date guest information.

If your personal information changes or you believe information held by us is inaccurate or incomplete, please contact us at info@panchtatvahotel.co.in.

We may contact you where necessary to verify information relating to an existing or previous reservation, particularly where we have reason to believe that information provided to us may be inaccurate or incomplete.

13. Photography and Filming at the Property

Guests may take photographs and videos at Panchtatva Hotel for personal, non-commercial use, subject to applicable property rules and the privacy of other guests.

Professional, commercial, promotional or organized photography and filming require prior written permission from Panchtatva Hotel.

Guests are requested to respect the privacy of other guests and should obtain appropriate consent before intentionally photographing or filming individuals who are not part of their group.

From time to time, Panchtatva Hotel may arrange professional photography or filming for promotional, marketing or operational purposes. Where practical, we will make reasonable efforts to identify relevant filming or photography areas.

If you do not wish to appear in promotional photography or filming, please inform our staff or avoid the designated filming or photography area.

14. Children's Information

Our website and services are primarily intended for adults making or managing hotel reservations.

Where information concerning children is required for a reservation, check-in, identification, safety or legal requirement, such information should be provided by a parent, guardian or other person legally authorized to provide it.

We do not knowingly collect children's personal information for unrelated purposes.

15. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request information about personal data held or processed about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information concerning the purposes for which your personal information is processed
• Request information about categories of personal information and, where applicable, the parties with whom it has been shared
• Lodge a complaint concerning the handling of your personal information

The precise scope and availability of these rights may depend on applicable law, the nature of the information and the circumstances of its processing. India's DPDP framework expressly provides data principals with rights relating to access to information about their personal data and other data-protection matters.

16. How to Exercise Your Rights

To request access, correction, deletion or other assistance concerning your personal information, please contact:

Email: info@panchtatvahotel.co.in

To protect personal information from unauthorized disclosure, we may need to verify your identity before processing a request.

We may request reasonable information necessary to confirm that the request has been made by the relevant individual or an authorized representative.

We will consider and respond to valid requests within a reasonable period and in accordance with applicable law.

Where a request cannot be fulfilled, we will, where appropriate and legally permitted, explain the reason.

17. Complaints and Grievances

If you have concerns about the way Panchtatva Hotel handles your personal information, we encourage you to contact us first at:

Email: info@panchtatvahotel.co.in

We will make reasonable efforts to review and address your concern.

Where applicable, you may also have the right to approach the relevant supervisory or regulatory authority under applicable data-protection law.

18. No Sale of Personal Information

Panchtatva Hotel does not sell guests' personal information.

We may, however, share information with service providers or other parties where reasonably necessary to provide services, process reservations or payments, maintain our systems, comply with law, protect safety and security, or otherwise perform legitimate and lawful business functions.

19. Changes to This Privacy Policy

Panchtatva Hotel may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws and regulations.

Any updated version will be published on this website with a revised effective date.

Your continued use of the website after an updated Privacy Policy has been published may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

20. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us: